Vaya Seefeld

A lovely week in a comfortable hotel, with everything you could wish for in the breakfast buffet, and good choice every day for the evening meal, along with buffet style starter. Staff were friendly and helpful, and the room on the second floor had great views, and a lovely balcony. Used the pool a couple of times, and my only niggle would be that it could be a little warmer. (The room though, in January, was lovely and warm). Would not hesitate to return.

I escalated this to reception on arrival. We were told you had no space to accommodate this. We did confirm through your hotel email address at Christmas 2022, and this was confirmed by a reply email that all superior rooms have a bath facility as advertised. Ours did not. 2. The balcony did not have any outdoor furniture to enjoy the view and a drink after skiing. As advertised. We escalated this to reception and this was rectified. 3. The room did not have the facility of a SAFE. As advertised. We escalated this to reception and were told that you were three safes down in numbers. A safe did appear 21.02.23, but was sealed and locked and could not be used. 4. The room does not accommodate WIFI. As advertised, due to the distance from the router and the barrier of the fire doors. We can only access WIFI from reception and this was reported to reception. 5. On day 1 in the AM, I reported to reception that the light coming into the room was so intense that I could not sleep, and I asked that it be rectified by my return from skiing that PM. We did report this as soon as we arrived on the 19.02.2023. On return from skiing that afternoon, nothing was rectified and the thin curtains remained. We again escalated that we did not have suitable curtains in the room. We were told there no curtains were available. I will add that the children’s play kindergarten looks directly into our room. And potentially those children would see two grown men naked dressing. I believe this is the second booking of this new room facility, and that the previous guests had to have black out plastic installed to the glass to rectify the issue. Therefore you were aware of this issue and continued to sell the facility as complete, as per your advertised site. 6. The room did not have a telephone as advertised by your site and does not have a phone plug. We did report this to reception. In an emergency this is essential. 7. Also there was no mini bar as advertised. We did report this to reception. 8. Finally we were seen by David, the duty engineer who bought us curtains from an empty room, to which I myself scaled a ladder to install. David out of all the staff employed at this facility in reception, was courteous, had customer service values, and achieved what would have been a simple resolve to our curtain issues. It is clear to us that these issues have been discussed at a local level, as they may not have escalated to you. 9. In total we visited reception 6 times to escalate all of the above issues. 10. In all this has not been a pleasant stay. And quite stressful. I have not been listened to. All of these issues could have been resolved. Easily. 11. Three days later on checking out, the reception staff asked if we received our 20% VAYA coupon for any future bookings. We said no, and they looked very surprised. They said, what you haven’t been contacted. Response, No. 12. Then the manager finally appeared. We questioned him if he had received the email or actioned the con

Warm, friendly hotel, cosy bedroom - varying decor in rooms, all pleasant and in nice condition. New, very comfortable (soft) mattress on bed. Friendly and fun staff, kind and thoughtful. Vaya Team spirit no different from when we stayed before as Hotel Veronika - staff just as friendly and hard working to cater for the guests needs. Bar service attentive and made great suggestions for drinks to try. Different feel to dinner every evening, the Chef produced a variety of wonderful meals during the week that you choose from in the morning - meat, fish, vegetarian - sometimes buffet. Great choice for breakfast - everything you could imagine. Three places to ski to suit all needs. Not long runs, but nice for beginners / intermediates. Local bus is free of charge and only a 5 minute walk away.

Sad! Been to this family run hotel on 10 winter occasions . I knew it was being taken over by VAYA but I was not concerned. Change has to be embraced! I arrived last Wednesday, knowing there would be changes but hoped for the best. Alas I found not ONE good change. I am not going to list my grievances or grumbles, but the speedy result was my desire to change hotels; I checked out with my three teenage girls the following morning. Before leaving the director asked to speak with me, and he listened well and concurred. He said he had only been in post for 2 weeks! I wonder how true that was. So in other words, possibly easy to not take responsibility? The good points that remain.. ..Marko at the front desk, And Yasmin who cleans the room; I was pleased to see her again, as I remembered she was the most diligent worker. we had one meal in the restaurant before out departure, and Pedro the new waiter was adorable. The new Marco in the bar was very willing, and energetic, but seemed to be pulled in many directions. Apparently VAYA are renovating in April, and I sincerely hope this goes well, and that guest complaints are considered. And finally, please try to decide if you want to be an adult only hotel!